COVID-19 UPDATE

  • Our fulfillment centers and carriers are open and operational at this time. You may experience temporary delays in the order processing & shipping times as a result of the additional safety measures we are employing to help protect our teams. 
  • Our carriers are maintaining normal delivery operations except where limited by government restrictions (both U.S. and international.)
  • Please refer to the estimated delivery window during checkout for your order. Should anything change, we will email you and keep you informed as soon as we receive that information.
  • We sincerely appreciate your support, flexibility, and understanding during this time.

 ORDER PROCESS:

  • After checkout, you will receive an Order Confirmation email. We are a small business & we process orders M-F from 9am-5pm EST. We do not ship on Saturdays, Sundays, and/or nationally observed US holidays. 
  • Orders take 1-2 business days to process.
  • Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
  • We do ship within the contiguous U.S., however, we are unable to ship to U.S. territories, PO boxes, and APO/FPO/DPO addresses.

SHIPMENT COST:

Shipping MethodCost*Delivery Time*
Free Standard ShippingFree4-10 Days
Priority Shipping$12.952-5 Days

*Please note: The pricing and delivery times are estimates only, therefore, NNX is not guaranteeing delivery dates or shipping prices.

SHIPMENT ETA’S:

  • Transit time can take up to 7-10 business days from the ship date, depending on your location.
  • However, you may experience temporary delays as a result of additional ongoing COVID-19 safety measures. Please see the COVID-19 Update section above for more details.

PRE-ORDERS:

  • If an item is available for preorder, an ‘Expected to Ship’ date may be shown on the product page. 

BACKORDERS:

  • Occasionally, items will go on backorder before your order is fulfilled — if this happens, we will alert you via email.
  • In the event that your order includes a backordered item, we reserve the right to cancel and refund the item or to ship your order in multiple packages.

TRACKING INFORMATION:

  • Please allow up to 2 business days (M-F) for order processing.
  • Once your order is processed, you will receive an email containing a tracking number and later a confirmation when your order has been sent and delivered. Tracking may take up to 48 hours to update.
  • Please note that items ordered together may not arrive together.

INTERNATIONAL SHIPPING:

  • Timing:
    • When can I expect to receive tracking?
      • Please allow up to 5 business days (M-F) for order processing.
      • When your order is processed, you will receive an email containing a tracking number and later a confirmation when your order has been sent and delivered. Tracking may take up to 48 hours to update.
      • Please note that items ordered together may not arrive together.
    • When can I expect to receive my shipment?
      • Please allow a minimum of 2-3 weeks for deliveries.
  • Carriers:
    • All international orders are shipped via UPS to your destination country’s postal service.
  • Cost:
    • Shipping cost is generally determined by dimensional weight.
    • Shipping rates are lowest available; we are unable to offer any lower rates than what is listed at checkout.
  • Customs, Duties, and Taxes:
    • International shipments require additional duties and taxes to be paid by the customer at the time of delivery which is not covered in our shipping rates.
    • NNX cannot be held responsible for packages held in customs or for any customs duties or brokerage fees owed. If you decide to refuse a shipment, NNX will not grant refunds of any kind.
    • Packages that are part of the same order may be sent separately.