Have a question about…

  • Your order
  • Product questions or suggestions
  • Our Newsletter (welcome discount)
  • Our Loyalty Program
  • Technical issues

Please email us at support@nnxinno.com, and we’ll get back to you within 48 hours! 

Frequently asked questions:

Q: WHEN WILL THIS ITEM BE BACK IN STOCK?
A: 
As soon as we’re able to secure a new shipment, we will add a “notify me when available” option to the product listing. If you click the variant you’re looking for, then sign up for notifications, you’ll be emailed the moment that the inventory goes live again so you get first dibs! We are unable to provide exact dates of arrival, as we often don’t know until it gets closer to the shipment date. 

Q: DO YOU OFFER GIFT MESSAGING OR PACKING SLIPS WITHOUT PRICING?
A: 
Sorry, we’re unable to offer personalized notes. However, you are safe in that the packing slip will not contain any pricing information!

Q: DO YOU SHIP INTERNATIONALLY?
A:
 Yes! We do have select items that are eligible for international shipping.

Q: HOW MUCH WILL IT COST TO SHIP MY ORDER?
A:
 Shipping is based on the specific items in your cart’s weight, dimensions, and location. Please visit our Shipping page for more info. 

Q: WHEN CAN I EXPECT MY ORDER TO SHIP?
A: **Please note we are experiencing a high volume and ask that you allow extra time for us to process and send out your orders. Thank you for your support!**
We process orders within 48 hours of being placed Monday–Friday from 9am–5pm. Orders being placed on the weekends will be processed on Monday.

Q: CAN YOU CANCEL MY ORDER?
A:
 Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at support@nnxinno.com to see if your order is eligible for cancellation.

Q: DO YOU OFFER PROMOTIONS?
A: We offer exclusive promotions & deals to our Newsletter subscribers! Any questions? Email support@nnxinno.com and she’ll help you out!

Q: I SIGNED UP & DIDN’T GET MY 10% OFF PROMO CODE.
A: After you’ve signed up, please check your inbox/spam/promotions/junk folders for an email asking you to confirm your subscription. Once you’ve confirmed, your first welcome email (containing the promo code) will arrive shortly. If you’ve signed up in the past & adjusted preferences to resubscribe lately, you will not be on the list to receive the welcome series a second time. Any questions? Email support@nnxinno.com and she’ll help you out!

Q: DO YOU HAVE A REWARDS PROGRAM?
A: Our Loyalty Program is coming soon.

Q: DO YOU HAVE A STORE?
A:
 Currently, we do not have a brick and mortar store. You can shop online 24/7 instead!

Q: IS YOUR WEBSITE SECURE?
A:
 Absolutely, yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server that keeps your information safe. Just look for the little lock in your browser window. 

Q: WHICH METHODS OF PAYMENT DO YOU ACCEPT?
A:
 We accept: Visa, MasterCard, American Express, Discover, and PayPal.

Q: I HAVE ANOTHER QUESTION!
A:
 To ask anything & get a quick, personal reply, email us at support@nnxinno.com & we’ll get you taken care of in no time.